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Police Employee Complaint Process
The Windcrest Police Department is dedicated to providing exceptional service to its employees and citizens. Police employees are carefully selected, held to the highest standards and provided with the best training available. In addition, the Windcrest Police Department emphasizes a commitment to the phrase: "A Public Service Agency".

We are interested in the welfare of all citizens and in taking immediate action when our employees have proven derelict in their duties or are guilty of wrong doing. If it becomes necessary for you to make a complaint you can be assured that it will be given a fair and thorough investigation.

Complaints against employees are handled through the Department's Internal Affairs System. The purpose of a Police Internal Affairs System is the diligent pursuit of the truth. We are committed to that objective; recognizing that our agency's credibility depends upon the community's knowledge that we can police ourselves.
The Special Operations Division Commander shall make every effort to interview the complainant, the accused Officer, witnesses, the Officer's immediate Supervisor, and any other person whose statement should assist in the just resolution of the case. Every statement shall be placed in writing and verified by the person making it and by the Special Operations Division Commander.
How do I file a complaint?
A citizen wishing to report an incident involving an officer at any other time shall be courteously informed they may come to the Windcrest Police Department or call the Special Operations Division Commander during regular office hours. If that is not acceptable to the citizen, they will be referred to an on-duty supervisor. After determining the nature of the complaint the on duty supervisor will notify the Special Operations Division Commander who will determine the course of action to be taken regarding the complaint.
If a citizen indicates an unwillingness to come to the Police Department or identify themselves, the citizen shall be notified that he may contact the Special Operations Division Commander by telephone during office hours to discuss the matter. In the event of a matter requiring immediate attention the complainant will be referred to an on-duty supervisor.
Any officer receiving a complaint shall notify the Chief of Police by memo outlining the nature of the complaint and the name and telephone number of the complainant if available.
Complaints against officers will not be accepted more than sixty (60) days after the alleged incident unless the act initiating the complaint is a criminal violation in which case the criminal statute of limitations will prevail or if the complainant can show good cause for the delay.

For additional information contact the Chief of Police by e-mail or by calling the non-emergency number.

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